Ride-booking industry

Last updated 2 February 2018

The Queensland Government is introducing vital reforms for the personalised transport industry that will promote greater choice for customers, while ensuring safety, accessibility, affordability and accountability for everyone.

The changes will ensure that Queensland's ride-booking industry is supported and ready to respond to new technologies and increased competition. The reforms will be implemented in three stages to ensure plenty of time to prepare, and apply to all of Queensland's ride-booking industry, including drivers, rental vehicle companies and registered vehicles.

Ride-booking is commonly known as ride-sourcing and ride-sharing, and include services such as GoCatch and Uber.

The reforms will be implemented in three stages:

We are currently in Stage 3.

Authorisation
Driver requirements
Licensing
Vehicle requirements
Safety
Monitoring and reporting

Penalties and sanctions

* The offer to convert the transitional Safety Certificate to a COI expired on 14 January 2018. Holders of a Safety Certificate must obtain a COI before applying for a booked hire service licence.

Driver requirements
Vehicle requirements
Fares
  • Fare estimates to be provided before journey starts
  • Itemised receipt of total fare to be provided if requested
Penalties and sanctions
  • Increase in fines for soliciting and touting
  • Increase in fines for stopping in taxi ranks

Last updated 2 February 2018

The Queensland Government is introducing vital reforms for the personalised transport industry that will promote greater choice for customers, while ensuring safety, accessibility, affordability and accountability for everyone.

The changes will ensure that Queensland's ride-booking industry is supported and ready to respond to new technologies and increased competition. The reforms will be implemented in three stages to ensure plenty of time to prepare, and apply to all of Queensland's ride-booking industry, including drivers, rental vehicle companies and registered vehicles.

Ride-booking is commonly known as ride-sourcing and ride-sharing, and include services such as GoCatch and Uber.

The reforms will be implemented in three stages:

We are currently in Stage 3.

Authorisation
Driver requirements
Licensing
Vehicle requirements
Safety
Monitoring and reporting

Penalties and sanctions

* The offer to convert the transitional Safety Certificate to a COI expired on 14 January 2018. Holders of a Safety Certificate must obtain a COI before applying for a booked hire service licence.

Driver requirements
Vehicle requirements
Fares
  • Fare estimates to be provided before journey starts
  • Itemised receipt of total fare to be provided if requested
Penalties and sanctions
  • Increase in fines for soliciting and touting
  • Increase in fines for stopping in taxi ranks