Industry adjustment assistance


Taxi and limousine service licence holders are in a strong position to adapt to increased competition in the booked hire service market resulting from the legalisation of ride-booking. This position is further strengthened through the reduction in regulation, which is anticipated to save the industry millions of dollars a year. Less regulation for taxis and limousines will also enable innovation and ease the pathway for the use of new technologies to meet the changing needs of customers.

Equally, the Queensland Government acknowledges some existing taxi and limousine businesses will find transitioning to the new framework challenging.

The Queensland Government has established a $100 million Industry Adjustment Assistance Package (IAAP) to assist the existing taxi and limousine service licence industry to transition to a more competitive market. The package includes a range of financial, advisory and incentive measures. Like the new framework, the industry adjustment assistance package is being implemented in stages.


Industry Hardship Assistance (IHP)

The Industry Hardship Assistance fund is closed

In April 2017, the Queensland Rural and Industry Development Authority (QRIDA), on behalf of the Department of Transport and Main Roads, invited eligible taxi and limousine licence holders, as well as operators to apply to a $26.7 million Industry Hardship fund.

The fund was designed to assist those who are experiencing hardship as a result of the structural re-adjustment of the personalised transport market.

Payments from the Industry Hardship Fund were available to people who:

  • Held a taxi service licence or limousine service licence immediately before 11 August 2016, and continued to hold that licence until 9 March 2017;
  • Were the ultimate lessee of a taxi service licence immediately before 11 August 2016; or
  • Were the ultimate lessee of a limousine service licence immediately before 11 August 2016 and continued to be the ultimate lessee immediately before 9 March 2017.

The assistance amounts were between $4,500 to $9,000 for a taxi service licence and $2,250 to $4,500 for a limousine service licence.

Applications were open between 24 April 2017 and 28 July 2017.

QRIDA sent invitation packs, including an application form, by registered mail to licence holders and operators.

The final applications are currently in the process of being assessed. For any questions about the scheme, please contact QRIDA on (07) 3032 0595, visit http://www.qrida.qld.gov.au or email contact_us@qrida.qld.gov.au


Business Advisory Services (BAS)

The Queensland Government is providing $3.45 million for business advisory services to help Queensland taxi and limousine owners and operators adapt to, and make the most of, opportunities provided by the new regulatory framework for the personalised transport industry.

The following programs and services are available:

  • Grants

    Applications for grants are closed

    Grants of up to $5,000 were available for Queensland taxi and limousine licence holders and operators to access professional financial, operational and legal advice to help transition to the new regulatory framework.

    Applications for the program closed on 31 August 2017, and applicants can expect to be advised on the outcome of their application by the end of September 2017.

    Successful applicants will be required to complete their quoted works and submit an online confirmation form by 21 December 2017.

    Read more about the taxi and limousine Business Advisory Services Grants Program (External link).
  • Counselling service
    A free, confidential counselling service has been established to support taxi and limousine licence owners, operators and their immediate families as a result of the structural re-adjustment of the personalised transport industry. Counsellors are ready to assist and will work with you to manage personal impacts you, or your immediate family members may be experiencing as a result of the industry changes.To seek assistance or to talk to a counsellor, phone 1300 763 168. Counsellors will listen to your concerns and provide sound, practical advice to help you care for yourself and your family. Read more about the counselling service.


  • Mentoring and support services
    A free mentoring service is available for taxi and limousine licence owners and operators to help build their capability, innovate, and respond to industry change.

    Experienced business mentors can be accessed through one-on-one or group sessions from October to December 2017.

    Read more about the mentoring services or register for a session, or call 1300 40 60 80.

Transitional Assistance Payments (TAP)

The Transitional Assistance Payment fund is closed

The Queensland Government invited eligible taxi and limousine licence holders to apply for transitional assistance in late December 2016. This followed the approval of the Regulation to enable the distribution of transitional assistance payments by the Governor in Council on 15 December 2016.

QRAA, who managed the transitional assistance payments, sent eligible licence holders an invitation pack by registered mail.

Taxi and limousine licence holders who held a licence immediately before 11 August 2016 were eligible to receive transitional assistance (with limited exceptions). This includes individuals, companies, superannuation funds and trusts.

Eligible licence holders received a payment of:

  • $20,000 per taxi service licence, capped at two licences per licence holder; and
  • $10,000 per limousine service licence (excluding Special Purpose Limousines) with no licence cap.

Processing and payment of correctly completed applications commenced in early January 2017 and applications closed on 24 March 2017.

For all enquiries on transitional assistance payments contact QRAA on (07) 3032 0595, visit http://www.qraa.qld.gov.au or email contact_us@qraa.qld.gov.au


Fee waivers

$4.3 million in immediate financial relief by waiving the following fees payable by the existing industry for 12 months:
  • Driver Authorisation renewal fees
  • Operator Accreditation renewal fees
  • Service licence renewal fees
  • Taxi industry security levy.


Lift Payment

The Queensland Government has committed $5.6 million to incentivise drivers of wheelchair accessible taxis (WATs) to prioritise bookings for Taxi Subsidy Scheme (TSS) members.

From Monday 12 December 2016, a Lift Payment of $20 (inclusive of GST) will apply for each eligible WAT trip involving transportation of a TSS member that is required to travel in a wheelchair.

The $5.6 million for the Lift Payment forms part of the Queensland Government’s $100 million Industry Adjustment Assistance Package (IAAP), which has been committed by the Government as part of Queensland’s Personalised Transport Horizon - Five Year Strategic Plan for Personalised Transport Services 2016-2021.

Journeys eligible for the Lift Payment must meet the following requirements:

  • The passenger must be a TSS member identified as requiring a wheelchair to travel
  • The vehicle must be a WAT
  • The trip must be logged into a taxi company booking system
  • quoted and fixed fares will be acceptable as long as they run through the taximeter

The process used to administer the Lift Payment will be the same process used to administer the TSS payments - that is, the Lift Payments will either go to a taxi booking company for delivery to the operator, or directly to the operator. It is expected that operators will then share the Lift Payment with the driver as per their individual bailment agreements.


Importantly, the Lift Payment is not part of the taxi fare so there is no additional cost to the TSS member. In addition, the payment may improve service provision to these members of the community and will help ensure personalised transport services remain accessible to people with disabilities.



Taxi and limousine service licence holders are in a strong position to adapt to increased competition in the booked hire service market resulting from the legalisation of ride-booking. This position is further strengthened through the reduction in regulation, which is anticipated to save the industry millions of dollars a year. Less regulation for taxis and limousines will also enable innovation and ease the pathway for the use of new technologies to meet the changing needs of customers.

Equally, the Queensland Government acknowledges some existing taxi and limousine businesses will find transitioning to the new framework challenging.

The Queensland Government has established a $100 million Industry Adjustment Assistance Package (IAAP) to assist the existing taxi and limousine service licence industry to transition to a more competitive market. The package includes a range of financial, advisory and incentive measures. Like the new framework, the industry adjustment assistance package is being implemented in stages.


Industry Hardship Assistance (IHP)

The Industry Hardship Assistance fund is closed

In April 2017, the Queensland Rural and Industry Development Authority (QRIDA), on behalf of the Department of Transport and Main Roads, invited eligible taxi and limousine licence holders, as well as operators to apply to a $26.7 million Industry Hardship fund.

The fund was designed to assist those who are experiencing hardship as a result of the structural re-adjustment of the personalised transport market.

Payments from the Industry Hardship Fund were available to people who:

  • Held a taxi service licence or limousine service licence immediately before 11 August 2016, and continued to hold that licence until 9 March 2017;
  • Were the ultimate lessee of a taxi service licence immediately before 11 August 2016; or
  • Were the ultimate lessee of a limousine service licence immediately before 11 August 2016 and continued to be the ultimate lessee immediately before 9 March 2017.

The assistance amounts were between $4,500 to $9,000 for a taxi service licence and $2,250 to $4,500 for a limousine service licence.

Applications were open between 24 April 2017 and 28 July 2017.

QRIDA sent invitation packs, including an application form, by registered mail to licence holders and operators.

The final applications are currently in the process of being assessed. For any questions about the scheme, please contact QRIDA on (07) 3032 0595, visit http://www.qrida.qld.gov.au or email contact_us@qrida.qld.gov.au


Business Advisory Services (BAS)

The Queensland Government is providing $3.45 million for business advisory services to help Queensland taxi and limousine owners and operators adapt to, and make the most of, opportunities provided by the new regulatory framework for the personalised transport industry.

The following programs and services are available:

  • Grants

    Applications for grants are closed

    Grants of up to $5,000 were available for Queensland taxi and limousine licence holders and operators to access professional financial, operational and legal advice to help transition to the new regulatory framework.

    Applications for the program closed on 31 August 2017, and applicants can expect to be advised on the outcome of their application by the end of September 2017.

    Successful applicants will be required to complete their quoted works and submit an online confirmation form by 21 December 2017.

    Read more about the taxi and limousine Business Advisory Services Grants Program (External link).
  • Counselling service
    A free, confidential counselling service has been established to support taxi and limousine licence owners, operators and their immediate families as a result of the structural re-adjustment of the personalised transport industry. Counsellors are ready to assist and will work with you to manage personal impacts you, or your immediate family members may be experiencing as a result of the industry changes.To seek assistance or to talk to a counsellor, phone 1300 763 168. Counsellors will listen to your concerns and provide sound, practical advice to help you care for yourself and your family. Read more about the counselling service.


  • Mentoring and support services
    A free mentoring service is available for taxi and limousine licence owners and operators to help build their capability, innovate, and respond to industry change.

    Experienced business mentors can be accessed through one-on-one or group sessions from October to December 2017.

    Read more about the mentoring services or register for a session, or call 1300 40 60 80.

Transitional Assistance Payments (TAP)

The Transitional Assistance Payment fund is closed

The Queensland Government invited eligible taxi and limousine licence holders to apply for transitional assistance in late December 2016. This followed the approval of the Regulation to enable the distribution of transitional assistance payments by the Governor in Council on 15 December 2016.

QRAA, who managed the transitional assistance payments, sent eligible licence holders an invitation pack by registered mail.

Taxi and limousine licence holders who held a licence immediately before 11 August 2016 were eligible to receive transitional assistance (with limited exceptions). This includes individuals, companies, superannuation funds and trusts.

Eligible licence holders received a payment of:

  • $20,000 per taxi service licence, capped at two licences per licence holder; and
  • $10,000 per limousine service licence (excluding Special Purpose Limousines) with no licence cap.

Processing and payment of correctly completed applications commenced in early January 2017 and applications closed on 24 March 2017.

For all enquiries on transitional assistance payments contact QRAA on (07) 3032 0595, visit http://www.qraa.qld.gov.au or email contact_us@qraa.qld.gov.au


Fee waivers

$4.3 million in immediate financial relief by waiving the following fees payable by the existing industry for 12 months:
  • Driver Authorisation renewal fees
  • Operator Accreditation renewal fees
  • Service licence renewal fees
  • Taxi industry security levy.


Lift Payment

The Queensland Government has committed $5.6 million to incentivise drivers of wheelchair accessible taxis (WATs) to prioritise bookings for Taxi Subsidy Scheme (TSS) members.

From Monday 12 December 2016, a Lift Payment of $20 (inclusive of GST) will apply for each eligible WAT trip involving transportation of a TSS member that is required to travel in a wheelchair.

The $5.6 million for the Lift Payment forms part of the Queensland Government’s $100 million Industry Adjustment Assistance Package (IAAP), which has been committed by the Government as part of Queensland’s Personalised Transport Horizon - Five Year Strategic Plan for Personalised Transport Services 2016-2021.

Journeys eligible for the Lift Payment must meet the following requirements:

  • The passenger must be a TSS member identified as requiring a wheelchair to travel
  • The vehicle must be a WAT
  • The trip must be logged into a taxi company booking system
  • quoted and fixed fares will be acceptable as long as they run through the taximeter

The process used to administer the Lift Payment will be the same process used to administer the TSS payments - that is, the Lift Payments will either go to a taxi booking company for delivery to the operator, or directly to the operator. It is expected that operators will then share the Lift Payment with the driver as per their individual bailment agreements.


Importantly, the Lift Payment is not part of the taxi fare so there is no additional cost to the TSS member. In addition, the payment may improve service provision to these members of the community and will help ensure personalised transport services remain accessible to people with disabilities.