Taxi industry

Last updated 30 September 2017

The Queensland Government is introducing vital reforms for the personalised transport industry that will promote greater choice for customers, while ensuring safety, accessibility, affordability and accountability for everyone.

The changes will ensure that the Queensland taxi industry is supported and ready to respond to new technologies and increased competition. The reforms will be implemented in three stages to ensure plenty of time to prepare, and apply to all of Queensland’s taxi industry, including drivers, operators, licence holders, and booking entities.

The reforms will be implemented in three stages:

View Fact Sheet - Queensland's Personalised Transport Framework

We are currently in Stage 2, which includes the following changes:

Authorisation
Driver requirements
Licensing
  • Changes to taxi licence conditions
  • Disclose licence sale prices
Vehicle requirements
Safety
Fares
Penalties and sanctions
  • Driver sanctions
  • Driver disaffiliation
Advertising
Monitoring and reporting
  • Data


Authorisation
  • Taxis continue to have exclusive access to rank and hail services
  • Removal of prescriptive regulation, excluding safety and customer protection
Driver requirements
Licensing
  • Perpetual taxi licenses no longer issued
  • Taxi service areas retained
  • Licence conditions limiting the area of operation are maintained
  • No new taxi service licences will be released before 2018
Vehicle requirements
  • Annual Certificate of Inspection
  • Removal of maximum age limits for taxis
Fares
  • Maximum fares continue for taxi services provided from rank or hail
  • Maximum fares continue for Taxi Subsidy Scheme members and wheelchair access services
  • Fare estimates provided before journey starts
  • Itemised receipt of total fare provided if requested
  • Removal of prescriptive requirements of how taximeters must operate
Penalties and sanctions
  • Increase in fines for soliciting and touting

Last updated 30 September 2017

The Queensland Government is introducing vital reforms for the personalised transport industry that will promote greater choice for customers, while ensuring safety, accessibility, affordability and accountability for everyone.

The changes will ensure that the Queensland taxi industry is supported and ready to respond to new technologies and increased competition. The reforms will be implemented in three stages to ensure plenty of time to prepare, and apply to all of Queensland’s taxi industry, including drivers, operators, licence holders, and booking entities.

The reforms will be implemented in three stages:

View Fact Sheet - Queensland's Personalised Transport Framework

We are currently in Stage 2, which includes the following changes:

Authorisation
Driver requirements
Licensing
  • Changes to taxi licence conditions
  • Disclose licence sale prices
Vehicle requirements
Safety
Fares
Penalties and sanctions
  • Driver sanctions
  • Driver disaffiliation
Advertising
Monitoring and reporting
  • Data


Authorisation
  • Taxis continue to have exclusive access to rank and hail services
  • Removal of prescriptive regulation, excluding safety and customer protection
Driver requirements
Licensing
  • Perpetual taxi licenses no longer issued
  • Taxi service areas retained
  • Licence conditions limiting the area of operation are maintained
  • No new taxi service licences will be released before 2018
Vehicle requirements
  • Annual Certificate of Inspection
  • Removal of maximum age limits for taxis
Fares
  • Maximum fares continue for taxi services provided from rank or hail
  • Maximum fares continue for Taxi Subsidy Scheme members and wheelchair access services
  • Fare estimates provided before journey starts
  • Itemised receipt of total fare provided if requested
  • Removal of prescriptive requirements of how taximeters must operate
Penalties and sanctions
  • Increase in fines for soliciting and touting