Information for ride-booking

In response to emerging technologies and changing customer expectations, the Queensland Government has announced a new, innovative framework for the personalised transport industry.


What does the new framework mean for ride-booking drivers?
Some aspects of the new framework for personalised transport will apply to ride-booking drivers across Queensland. The new framework will be implemented progressively and will be delivered in stages.


In 2017 (for implementation in the second half of 2017)

Common to all:

  • Operator Accreditation requirements will be removed.

  • All booking entities must have government approval to operate.

  • Fares must be agreed up front or an estimate provided.

  • All drivers must be affiliated with an authorised booking entity.

  • All personalised transport services must be licensed.

  • Mandatory security cameras for personalised transport vehicles dependent on the risk profile of the vehicle

  • New financial and non-financial penalties for non-compliance

  • Electronic payment surcharges capped at 5%

  • All vehicles will be required to obtain and annual Certificate of Inspection

  • Security cameras will be mandatory for personalised transport vehicles based on the risk profile of the service.

For ride-booking providers:

  • Annual Booked Hire Licence will be introduced.

  • The Motor Accident Insurance Commission will introduce a new class of Compulsory Third Party Insurance class for limousines and booked hire vehicles.

  • Booked hire vehicles must display signs in accordance with the following requirements :

    • Must be a square of at least 146mmx146mm

    • Displayed bottom left-hand side of front and rear windscreens when viewed from behind the vehicle

    • Must be visible from 20m and be retroreflective

    • Must comply with any other requirements specified by TMR




From 5 September 2016:
• Ride-booking services can operate legally across Queensland, without a service licence, while a new licensing framework is developed.
• Existing ride-booking drivers who hold a General Driver Authorisation must obtain a Booked Hire / Taxi (BHTX) Driver Authorisation upon renewal or by 14 August 2017 (whichever comes first).
• Taxis continue to have exclusive access to rank and hail services – ride-booking drivers cannot collect customers from a rank or be hailed off the street.
• The fine for soliciting and touting has increased from $243 to $487.

From 1 November 2016:
• New ride-booking drivers have to obtain a Booked Hire / Taxi (BHTX) Driver Authorisation.
• All ride-booking drivers with Taxi Driver Authorisations have been automatically transitioned to a BHTX Driver Authorisation.
• Ride-booking driver operators are exempt from Operator Accreditation.
• Drivers must wear a seatbelt and comply with a no alcohol and drug limit when providing a ride-booking service.
• All ride-booking vehicles must be registered, roadworthy and have Compulsory Third Party Insurance.
• All ride-booking vehicles must have a current Safety Certificate issued by an approved inspection station.

• Ride-booking drivers must provide evidence of this Safety Certificate when requested by a Transport Inspector.
• For ride-booking services, fare estimates must be provided prior to the journey or the fare agreed up front.
• Itemised receipts must be provided if requested by the customer (receipts can be sent
by a booking entity on behalf of the driver).
• Ride-booking vehicles must have a sign on the rear of the vehicle.
• Ride-booking drivers cannot provide services to Taxi Subsidy Scheme members.
• The fine for stopping in a taxi rank is being increased from $48 to $243.

In 2017:
• An annual Booked Hire licence will be introduced which will cover ride-booking services.
• Ride-booking vehicles will be required to obtain an annual Certificate of Inspection.
• The Motor Accident Insurance Commission (MAIC) will review Compulsory Third Party Insurance classes for both booked hire services and taxis.
• New chain of responsibility for personalised transport services with clear legal obligations will
be developed.
• Electronic payment surcharges will be capped at five per cent.
• Government will consider whether:
- security cameras should be required in all personalised transport vehicles
- all personalised transport operators could provide subsidised services to Taxi Subsidy Scheme members.









In response to emerging technologies and changing customer expectations, the Queensland Government has announced a new, innovative framework for the personalised transport industry.


What does the new framework mean for ride-booking drivers?
Some aspects of the new framework for personalised transport will apply to ride-booking drivers across Queensland. The new framework will be implemented progressively and will be delivered in stages.


In 2017 (for implementation in the second half of 2017)

Common to all:

  • Operator Accreditation requirements will be removed.

  • All booking entities must have government approval to operate.

  • Fares must be agreed up front or an estimate provided.

  • All drivers must be affiliated with an authorised booking entity.

  • All personalised transport services must be licensed.

  • Mandatory security cameras for personalised transport vehicles dependent on the risk profile of the vehicle

  • New financial and non-financial penalties for non-compliance

  • Electronic payment surcharges capped at 5%

  • All vehicles will be required to obtain and annual Certificate of Inspection

  • Security cameras will be mandatory for personalised transport vehicles based on the risk profile of the service.

For ride-booking providers:

  • Annual Booked Hire Licence will be introduced.

  • The Motor Accident Insurance Commission will introduce a new class of Compulsory Third Party Insurance class for limousines and booked hire vehicles.

  • Booked hire vehicles must display signs in accordance with the following requirements :

    • Must be a square of at least 146mmx146mm

    • Displayed bottom left-hand side of front and rear windscreens when viewed from behind the vehicle

    • Must be visible from 20m and be retroreflective

    • Must comply with any other requirements specified by TMR




From 5 September 2016:
• Ride-booking services can operate legally across Queensland, without a service licence, while a new licensing framework is developed.
• Existing ride-booking drivers who hold a General Driver Authorisation must obtain a Booked Hire / Taxi (BHTX) Driver Authorisation upon renewal or by 14 August 2017 (whichever comes first).
• Taxis continue to have exclusive access to rank and hail services – ride-booking drivers cannot collect customers from a rank or be hailed off the street.
• The fine for soliciting and touting has increased from $243 to $487.

From 1 November 2016:
• New ride-booking drivers have to obtain a Booked Hire / Taxi (BHTX) Driver Authorisation.
• All ride-booking drivers with Taxi Driver Authorisations have been automatically transitioned to a BHTX Driver Authorisation.
• Ride-booking driver operators are exempt from Operator Accreditation.
• Drivers must wear a seatbelt and comply with a no alcohol and drug limit when providing a ride-booking service.
• All ride-booking vehicles must be registered, roadworthy and have Compulsory Third Party Insurance.
• All ride-booking vehicles must have a current Safety Certificate issued by an approved inspection station.

• Ride-booking drivers must provide evidence of this Safety Certificate when requested by a Transport Inspector.
• For ride-booking services, fare estimates must be provided prior to the journey or the fare agreed up front.
• Itemised receipts must be provided if requested by the customer (receipts can be sent
by a booking entity on behalf of the driver).
• Ride-booking vehicles must have a sign on the rear of the vehicle.
• Ride-booking drivers cannot provide services to Taxi Subsidy Scheme members.
• The fine for stopping in a taxi rank is being increased from $48 to $243.

In 2017:
• An annual Booked Hire licence will be introduced which will cover ride-booking services.
• Ride-booking vehicles will be required to obtain an annual Certificate of Inspection.
• The Motor Accident Insurance Commission (MAIC) will review Compulsory Third Party Insurance classes for both booked hire services and taxis.
• New chain of responsibility for personalised transport services with clear legal obligations will
be developed.
• Electronic payment surcharges will be capped at five per cent.
• Government will consider whether:
- security cameras should be required in all personalised transport vehicles
- all personalised transport operators could provide subsidised services to Taxi Subsidy Scheme members.