Information for ride-booking

In response to emerging technologies and changing customer expectations, the Queensland Government has announced a new, innovative framework for the personalised transport industry.

What does the new framework mean for ride-booking drivers?
Some aspects of the new framework for personalised transport will apply to ride-booking drivers across Queensland. The new framework will be implemented progressively and will be delivered in stages.

From 5 September 2016:
• Ride-booking services can operate legally across Queensland, without a service licence, while a new licensing framework is developed.
• Existing ride-booking drivers who hold a General Driver Authorisation must obtain a Booked Hire / Taxi (BHTX) Driver Authorisation upon renewal or by 14 August 2017 (whichever comes first).
• Taxis continue to have exclusive access to rank and hail services – ride-booking drivers cannot collect customers from a rank or be hailed off the street.
• The fine for soliciting and touting has increased from $243 to $487.

From 1 November 2016:
• New ride-booking drivers have to obtain a Booked Hire / Taxi (BHTX) Driver Authorisation.
• All ride-booking drivers with Taxi Driver Authorisations have been automatically transitioned to a BHTX Driver Authorisation.
• Ride-booking driver operators are exempt from Operator Accreditation.
• Drivers must wear a seatbelt and comply with a no alcohol and drug limit when providing a ride-booking service.
• All ride-booking vehicles must be registered, roadworthy and have Compulsory Third Party Insurance.
• All ride-booking vehicles must have a current Safety Certificate issued by an approved inspection station.

• Ride-booking drivers must provide evidence of this Safety Certificate when requested by a Transport Inspector.
• For ride-booking services, fare estimates must be provided prior to the journey or the fare agreed up front.
• Itemised receipts must be provided if requested by the customer (receipts can be sent
by a booking entity on behalf of the driver).
• Ride-booking vehicles must have a sign on the rear of the vehicle.
• Ride-booking drivers cannot provide services to Taxi Subsidy Scheme members. This will be reconsidered in Stage 2.
• The fine for stopping in a taxi rank is being increased from $48 to $243.

In 2017:
• An annual Booked Hire licence will be introduced which will cover ride-booking services.
• Ride-booking vehicles will be required to obtain an annual Certificate of Inspection.
• The Motor Accident Insurance Commission (MAIC) will review Compulsory Third Party Insurance classes for both booked hire services and taxis.
• New chain of responsibility for personalised transport services with clear legal obligations will
be developed.
• Electronic payment surcharges will be capped at five per cent.
• Government will consider whether:
- security cameras should be required in all personalised transport vehicles
- all personalised transport operators could provide subsidised services to Taxi Subsidy Scheme members.









In response to emerging technologies and changing customer expectations, the Queensland Government has announced a new, innovative framework for the personalised transport industry.

What does the new framework mean for ride-booking drivers?
Some aspects of the new framework for personalised transport will apply to ride-booking drivers across Queensland. The new framework will be implemented progressively and will be delivered in stages.

From 5 September 2016:
• Ride-booking services can operate legally across Queensland, without a service licence, while a new licensing framework is developed.
• Existing ride-booking drivers who hold a General Driver Authorisation must obtain a Booked Hire / Taxi (BHTX) Driver Authorisation upon renewal or by 14 August 2017 (whichever comes first).
• Taxis continue to have exclusive access to rank and hail services – ride-booking drivers cannot collect customers from a rank or be hailed off the street.
• The fine for soliciting and touting has increased from $243 to $487.

From 1 November 2016:
• New ride-booking drivers have to obtain a Booked Hire / Taxi (BHTX) Driver Authorisation.
• All ride-booking drivers with Taxi Driver Authorisations have been automatically transitioned to a BHTX Driver Authorisation.
• Ride-booking driver operators are exempt from Operator Accreditation.
• Drivers must wear a seatbelt and comply with a no alcohol and drug limit when providing a ride-booking service.
• All ride-booking vehicles must be registered, roadworthy and have Compulsory Third Party Insurance.
• All ride-booking vehicles must have a current Safety Certificate issued by an approved inspection station.

• Ride-booking drivers must provide evidence of this Safety Certificate when requested by a Transport Inspector.
• For ride-booking services, fare estimates must be provided prior to the journey or the fare agreed up front.
• Itemised receipts must be provided if requested by the customer (receipts can be sent
by a booking entity on behalf of the driver).
• Ride-booking vehicles must have a sign on the rear of the vehicle.
• Ride-booking drivers cannot provide services to Taxi Subsidy Scheme members. This will be reconsidered in Stage 2.
• The fine for stopping in a taxi rank is being increased from $48 to $243.

In 2017:
• An annual Booked Hire licence will be introduced which will cover ride-booking services.
• Ride-booking vehicles will be required to obtain an annual Certificate of Inspection.
• The Motor Accident Insurance Commission (MAIC) will review Compulsory Third Party Insurance classes for both booked hire services and taxis.
• New chain of responsibility for personalised transport services with clear legal obligations will
be developed.
• Electronic payment surcharges will be capped at five per cent.
• Government will consider whether:
- security cameras should be required in all personalised transport vehicles
- all personalised transport operators could provide subsidised services to Taxi Subsidy Scheme members.