Ride-booking industry

The Queensland Government is introducing vital reforms for the personalised transport industry that will promote greater choice for customers, while ensuring safety, accessibility, affordability and accountability for everyone.

The changes will ensure that Queensland's ride-booking industry is supported and ready to respond to new technologies and increased competition. The reforms will be implemented in three stages to ensure plenty of time to prepare, and apply to all of Queensland's ride-booking industry, including drivers, rental vehicle companies and registered vehicles.

The reforms will be implemented in three stages:

View Fact Sheet - Queensland's Personalised Transport Framework

We are currently in Stage 2, which includes the following changes:

Authorisation
Driver requirements
Licensing
Vehicle requirements
Safety
Monitoring and reporting
  • Data
  • Booking records


Driver requirements
Vehicle requirements
  • Annual Certificate of Inspection
Fares
  • Fare estimates to be provided before journey starts
  • Itemised receipt of total fare to be provided if requested
Penalties and sanctions
  • Increase in fines for soliciting and touting
  • Increase in fines for stopping in taxi ranks

The Queensland Government is introducing vital reforms for the personalised transport industry that will promote greater choice for customers, while ensuring safety, accessibility, affordability and accountability for everyone.

The changes will ensure that Queensland's ride-booking industry is supported and ready to respond to new technologies and increased competition. The reforms will be implemented in three stages to ensure plenty of time to prepare, and apply to all of Queensland's ride-booking industry, including drivers, rental vehicle companies and registered vehicles.

The reforms will be implemented in three stages:

View Fact Sheet - Queensland's Personalised Transport Framework

We are currently in Stage 2, which includes the following changes:

Authorisation
Driver requirements
Licensing
Vehicle requirements
Safety
Monitoring and reporting
  • Data
  • Booking records


Driver requirements
Vehicle requirements
  • Annual Certificate of Inspection
Fares
  • Fare estimates to be provided before journey starts
  • Itemised receipt of total fare to be provided if requested
Penalties and sanctions
  • Increase in fines for soliciting and touting
  • Increase in fines for stopping in taxi ranks