A new framework for the personalised transport industry


The Queensland Government is committed to ensuring Queenslanders have safe, reliable and affordable personalised transport services and a sustainable and competitive industry to deliver them.

In support of this, on 9 March 2017, a bill was tabled in the Queensland Parliament that proposes a modern, agile and simplified framework for personalised transport services that promote greater choice for customers while ensuring safety, accessibility, affordability and accountability.

For more information on stage 2 of the reforms, please read the Queensland's Personalised Transport Horizon - Stage Two Implementation (PDF, 3.7KB).

The Hon. Mark Bailey MP, Minister for Main Roads, Road Safety and Ports and Minister for Energy, Biofuels and Water Supply also released a Media Statement regarding the Personalised transport Stage 2 reforms.


This builds on the framework for personalised transport that was introduced in 2016 to deliver certainty for the personalised transport industry and customers in Queensland and detailed in Queensland’s Personalised Transport Horizon – Five Year Strategic Plan for Personalised Transport Services 2016-2021.

In 2016. a Personalised Transport Reform Unit was established within the Department of Transport and Main Roads to oversee the transition to the new framework. The framework is being introduced in three stages:

  • Stage 1 legalised ride-booking and has provided industry with more flexibility to respond to the increase in competition. These changes were introduced on 5 September 2016; however, participants had until 1 November 2016 or 14 August 2017 to comply with some requirements
  • Stage 2 will involve comprehensive changes to primary legislation to introduce a new licensing regime and chain of responsibility for taxi and booked hire services. The changes have been tabled in Parliament and it is anticipated that they will be enacted in mid-2017.
  • Stage 3 will involve ongoing monitoring, review and evaluation of the new framework.


Personalised Transport Industry Reference Group

A Personalised Transport Industry Reference Group which includes key industry stakeholders has been established to provide opportunities for stakeholder engagement and input into the implementation of the new personalised transport framework.

The reference group, while not a decision making body, provides stakeholders an opportunity to provide feedback on the delivery of the reform program.

Membership of the reference group is by invitation only and is chaired by the Director-General of the Department of Transport and Main Roads.

The group has accepted a Terms of Reference (ToR), which defines the purpose, membership and participation, workshops and meeting agendas and communiques for the group.

Members include representatives from:

  • Taxi Council Queensland

  • Yellow Cabs Queensland

  • Gold Coast Cabs

  • Black and White Cabs

  • Limousine Association Queensland

  • Uber

  • GoCatch

  • Transport Workers Union

  • RACQ

  • Tourism & Transport Forum Australia

  • Ride Share Drivers Association of Australia

  • Queensland Council of Social Service

  • Representative of TMR Accessibility Reference Group

  • Queensland Bus Industry Council Inc

  • Regional taxi representative


Opportunities for Personalised Transport Review

The new framework for personalised transport was an outcome of the Queensland Government's commissioning of an independent review of taxi, limousine and ride-booking services in Queensland.

The review was undertaken by the Opportunities for Personalised Transport (OPT) Taskforce which strategically considered the industry, regulatory and consumer issues before delivering their Decision paper (White Paper): Final reform options and recommendations to the Queensland Government in July 2016.

The White Paper was considered in the development of Queensland’s Personalised Transport Horizon – Five Year Strategic Plan for Personalised Transport Services 2016-2021.



The Queensland Government is committed to ensuring Queenslanders have safe, reliable and affordable personalised transport services and a sustainable and competitive industry to deliver them.

In support of this, on 9 March 2017, a bill was tabled in the Queensland Parliament that proposes a modern, agile and simplified framework for personalised transport services that promote greater choice for customers while ensuring safety, accessibility, affordability and accountability.

For more information on stage 2 of the reforms, please read the Queensland's Personalised Transport Horizon - Stage Two Implementation (PDF, 3.7KB).

The Hon. Mark Bailey MP, Minister for Main Roads, Road Safety and Ports and Minister for Energy, Biofuels and Water Supply also released a Media Statement regarding the Personalised transport Stage 2 reforms.


This builds on the framework for personalised transport that was introduced in 2016 to deliver certainty for the personalised transport industry and customers in Queensland and detailed in Queensland’s Personalised Transport Horizon – Five Year Strategic Plan for Personalised Transport Services 2016-2021.

In 2016. a Personalised Transport Reform Unit was established within the Department of Transport and Main Roads to oversee the transition to the new framework. The framework is being introduced in three stages:

  • Stage 1 legalised ride-booking and has provided industry with more flexibility to respond to the increase in competition. These changes were introduced on 5 September 2016; however, participants had until 1 November 2016 or 14 August 2017 to comply with some requirements
  • Stage 2 will involve comprehensive changes to primary legislation to introduce a new licensing regime and chain of responsibility for taxi and booked hire services. The changes have been tabled in Parliament and it is anticipated that they will be enacted in mid-2017.
  • Stage 3 will involve ongoing monitoring, review and evaluation of the new framework.


Personalised Transport Industry Reference Group

A Personalised Transport Industry Reference Group which includes key industry stakeholders has been established to provide opportunities for stakeholder engagement and input into the implementation of the new personalised transport framework.

The reference group, while not a decision making body, provides stakeholders an opportunity to provide feedback on the delivery of the reform program.

Membership of the reference group is by invitation only and is chaired by the Director-General of the Department of Transport and Main Roads.

The group has accepted a Terms of Reference (ToR), which defines the purpose, membership and participation, workshops and meeting agendas and communiques for the group.

Members include representatives from:

  • Taxi Council Queensland

  • Yellow Cabs Queensland

  • Gold Coast Cabs

  • Black and White Cabs

  • Limousine Association Queensland

  • Uber

  • GoCatch

  • Transport Workers Union

  • RACQ

  • Tourism & Transport Forum Australia

  • Ride Share Drivers Association of Australia

  • Queensland Council of Social Service

  • Representative of TMR Accessibility Reference Group

  • Queensland Bus Industry Council Inc

  • Regional taxi representative


Opportunities for Personalised Transport Review

The new framework for personalised transport was an outcome of the Queensland Government's commissioning of an independent review of taxi, limousine and ride-booking services in Queensland.

The review was undertaken by the Opportunities for Personalised Transport (OPT) Taskforce which strategically considered the industry, regulatory and consumer issues before delivering their Decision paper (White Paper): Final reform options and recommendations to the Queensland Government in July 2016.

The White Paper was considered in the development of Queensland’s Personalised Transport Horizon – Five Year Strategic Plan for Personalised Transport Services 2016-2021.