A new framework for the personalised transport industry


The Queensland Government is committed to ensuring Queenslanders have safe, reliable and affordable personalised transport services and a sustainable and competitive industry to deliver them.

Stage 2 of the Personalised Transport Reforms

The Transport and Other Legislation (Personalised Transport Reform) Amendment Bill 2017 was passed by Parliament on 24 May, 2017.

The Bill addresses significant reforms of the personalised transport industry and focuses on safety and other key aspects including booked hire service licensing, booking entity authorisation and a new chain of responsibility for all industry participants.

Some of the key Stage 2 reforms include:

Practical licensing: A new annual booked hire service licence will be introduced for ride-booking operators, and taxi service licences and existing limousine licences and plates will be retained. Special purpose limousine licences will also be retained rather than phasing them out over the next three years, preserving the existing entitlements under these licences and aligning with the retention of other limousine licences.

Enhanced safety: New requirements will see reflective signage on the front and back of ride-booking services. Security cameras will be mandatory in vehicles that are not pre-booked or take cash or payment during the journey. Driver fatigue must be managed by booking entities and operators.

Improved accountability: There will be clearer compliance accountabilities for drivers, operators and booking entities, including vehicle maintenance and licensing. Drivers must be affiliated with a booking entity that holds a booking entity authorisation. There will be a focus on ensuring compliance with the new requirements and significant penalties will apply for non-compliance.

Standardisation: All personalised transport vehicles will require an annual certificate of inspection. A new class of Compulsory Third Party insurance, separate to taxis, will be created for ride-booking and limousines based on the claims experience associated with these vehicles.

The Government also committed to establishing an ombudsman or equivalent entity to provide complaints monitoring, advisory and referral services to the industry and its customers.

Implementation of the Bill will be phased from June with most provisions, including the new booked hire service licence and booking entity authorisation, to start in the second half of this year.

Implementation of the reforms will be monitored continuously and will include formal reviews on key aspects such as driver conditions, security cameras, CTP insurance and fees.

The media release covering the passing of the bill can be found here: http://statements.qld.gov.au/Statement/2017/5/24/palaszczuk-government-delivers-certainty-and-safety-for-personalised-transport-industry

The full text of the bill can be found here: http://www.parliament.qld.gov.au/documents/tableOffice/TabledPapers/2017/5517T456.pdf

For more information on stage 2 of the reforms, please read the Queensland's Personalised Transport Horizon - Stage Two Implementation (PDF, 3.7KB).


This builds on the framework for personalised transport that was introduced in 2016 to deliver certainty for the personalised transport industry and customers in Queensland and detailed in Queensland’s Personalised Transport Horizon – Five Year Strategic Plan for Personalised Transport Services 2016-2021.


In 2016. a Personalised Transport Reform Unit was established within the Department of Transport and Main Roads to oversee the transition to the new framework. The framework is being introduced in three stages:

  • Stage 1 legalised ride-booking and has provided industry with more flexibility to respond to the increase in competition. These changes were introduced on 5 September 2016; however, participants had until 1 November 2016 or 14 August 2017 to comply with some requirements
  • Stage 2 will involve comprehensive changes to primary legislation to introduce a new licensing regime and chain of responsibility for taxi and booked hire services. The changes have been tabled in Parliament and it is anticipated that they will be enacted in mid-2017.
  • Stage 3 will involve ongoing monitoring, review and evaluation of the new framework.


Personalised Transport Industry Reference Group

A Personalised Transport Industry Reference Group which includes key industry stakeholders has been established to provide opportunities for stakeholder engagement and input into the implementation of the new personalised transport framework.

The reference group, while not a decision making body, provides stakeholders an opportunity to provide feedback on the delivery of the reform program.

Membership of the reference group is by invitation only and is chaired by the Director-General of the Department of Transport and Main Roads.

The group has accepted a Terms of Reference (ToR), which defines the purpose, membership and participation, workshops and meeting agendas and communiques for the group.

Members include representatives from:

  • Taxi Council Queensland

  • Yellow Cabs Queensland

  • Gold Coast Cabs

  • Black and White Cabs

  • Limousine Association Queensland

  • Uber

  • GoCatch

  • Transport Workers Union

  • RACQ

  • Tourism & Transport Forum Australia

  • Ride Share Drivers Association of Australia

  • Queensland Council of Social Service

  • Representative of TMR Accessibility Reference Group

  • Queensland Bus Industry Council Inc

  • Regional taxi representative


Opportunities for Personalised Transport Review

The new framework for personalised transport was an outcome of the Queensland Government's commissioning of an independent review of taxi, limousine and ride-booking services in Queensland.

The review was undertaken by the Opportunities for Personalised Transport (OPT) Taskforce which strategically considered the industry, regulatory and consumer issues before delivering their Decision paper (White Paper): Final reform options and recommendations to the Queensland Government in July 2016.

The White Paper was considered in the development of Queensland’s Personalised Transport Horizon – Five Year Strategic Plan for Personalised Transport Services 2016-2021.



The Queensland Government is committed to ensuring Queenslanders have safe, reliable and affordable personalised transport services and a sustainable and competitive industry to deliver them.

Stage 2 of the Personalised Transport Reforms

The Transport and Other Legislation (Personalised Transport Reform) Amendment Bill 2017 was passed by Parliament on 24 May, 2017.

The Bill addresses significant reforms of the personalised transport industry and focuses on safety and other key aspects including booked hire service licensing, booking entity authorisation and a new chain of responsibility for all industry participants.

Some of the key Stage 2 reforms include:

Practical licensing: A new annual booked hire service licence will be introduced for ride-booking operators, and taxi service licences and existing limousine licences and plates will be retained. Special purpose limousine licences will also be retained rather than phasing them out over the next three years, preserving the existing entitlements under these licences and aligning with the retention of other limousine licences.

Enhanced safety: New requirements will see reflective signage on the front and back of ride-booking services. Security cameras will be mandatory in vehicles that are not pre-booked or take cash or payment during the journey. Driver fatigue must be managed by booking entities and operators.

Improved accountability: There will be clearer compliance accountabilities for drivers, operators and booking entities, including vehicle maintenance and licensing. Drivers must be affiliated with a booking entity that holds a booking entity authorisation. There will be a focus on ensuring compliance with the new requirements and significant penalties will apply for non-compliance.

Standardisation: All personalised transport vehicles will require an annual certificate of inspection. A new class of Compulsory Third Party insurance, separate to taxis, will be created for ride-booking and limousines based on the claims experience associated with these vehicles.

The Government also committed to establishing an ombudsman or equivalent entity to provide complaints monitoring, advisory and referral services to the industry and its customers.

Implementation of the Bill will be phased from June with most provisions, including the new booked hire service licence and booking entity authorisation, to start in the second half of this year.

Implementation of the reforms will be monitored continuously and will include formal reviews on key aspects such as driver conditions, security cameras, CTP insurance and fees.

The media release covering the passing of the bill can be found here: http://statements.qld.gov.au/Statement/2017/5/24/palaszczuk-government-delivers-certainty-and-safety-for-personalised-transport-industry

The full text of the bill can be found here: http://www.parliament.qld.gov.au/documents/tableOffice/TabledPapers/2017/5517T456.pdf

For more information on stage 2 of the reforms, please read the Queensland's Personalised Transport Horizon - Stage Two Implementation (PDF, 3.7KB).


This builds on the framework for personalised transport that was introduced in 2016 to deliver certainty for the personalised transport industry and customers in Queensland and detailed in Queensland’s Personalised Transport Horizon – Five Year Strategic Plan for Personalised Transport Services 2016-2021.


In 2016. a Personalised Transport Reform Unit was established within the Department of Transport and Main Roads to oversee the transition to the new framework. The framework is being introduced in three stages:

  • Stage 1 legalised ride-booking and has provided industry with more flexibility to respond to the increase in competition. These changes were introduced on 5 September 2016; however, participants had until 1 November 2016 or 14 August 2017 to comply with some requirements
  • Stage 2 will involve comprehensive changes to primary legislation to introduce a new licensing regime and chain of responsibility for taxi and booked hire services. The changes have been tabled in Parliament and it is anticipated that they will be enacted in mid-2017.
  • Stage 3 will involve ongoing monitoring, review and evaluation of the new framework.


Personalised Transport Industry Reference Group

A Personalised Transport Industry Reference Group which includes key industry stakeholders has been established to provide opportunities for stakeholder engagement and input into the implementation of the new personalised transport framework.

The reference group, while not a decision making body, provides stakeholders an opportunity to provide feedback on the delivery of the reform program.

Membership of the reference group is by invitation only and is chaired by the Director-General of the Department of Transport and Main Roads.

The group has accepted a Terms of Reference (ToR), which defines the purpose, membership and participation, workshops and meeting agendas and communiques for the group.

Members include representatives from:

  • Taxi Council Queensland

  • Yellow Cabs Queensland

  • Gold Coast Cabs

  • Black and White Cabs

  • Limousine Association Queensland

  • Uber

  • GoCatch

  • Transport Workers Union

  • RACQ

  • Tourism & Transport Forum Australia

  • Ride Share Drivers Association of Australia

  • Queensland Council of Social Service

  • Representative of TMR Accessibility Reference Group

  • Queensland Bus Industry Council Inc

  • Regional taxi representative


Opportunities for Personalised Transport Review

The new framework for personalised transport was an outcome of the Queensland Government's commissioning of an independent review of taxi, limousine and ride-booking services in Queensland.

The review was undertaken by the Opportunities for Personalised Transport (OPT) Taskforce which strategically considered the industry, regulatory and consumer issues before delivering their Decision paper (White Paper): Final reform options and recommendations to the Queensland Government in July 2016.

The White Paper was considered in the development of Queensland’s Personalised Transport Horizon – Five Year Strategic Plan for Personalised Transport Services 2016-2021.