A new framework for the personalised transport industry

Last updated 18 September 2017

It’s happening now. The Queensland Government is implementing vital reforms for the personalised transport industry that will provide greater choice for passengers, while ensuring safety, accessibility, affordability and accountability for everyone in the industry. These reforms are critical to the future of the personalised transport industry.

The challenge

The reforms will update Queensland’s personalised transport industry laws, which were originally implemented in 1994 with a focus on enabling greater efficiency, effectiveness and passenger safety. Fast forward 20 years, significant social and technological changes have transformed the lives of Queenslanders, including how we do business and how we move around.

We need to adapt and that is why the Queensland Government is delivering the Framework.

Framework

The new Framework involves the removal of 80 pieces of regulation to drive innovation and improve customer service standards – now and into the future.

The Framework will:

  • strengthen safety standards
  • provide passengers with greater choice and flexibility
  • drive innovation and improve passenger service standards by reducing red tape
  • ensure accountability and clearly defined obligations.

Implementation

To ensure plenty of time for the industry to prepare, these reforms are being implemented in three stages. We are now in stage 2:

View Queensland's Personalised Transport Horizon - Stage Two Implementation

Managing change

Almost everyone in the personalised transport industry will be impacted by these reforms, including: drivers, booking entities, licence holders, booked hire operators, industry suppliers and passengers. In addition to the staged approach to support the industry, transition periods have been built into many of the reforms to allow extra time for individuals and businesses to adapt to the new changes.

View Fact Sheet - Queensland's Personalised Transport Framework

Last updated 18 September 2017

It’s happening now. The Queensland Government is implementing vital reforms for the personalised transport industry that will provide greater choice for passengers, while ensuring safety, accessibility, affordability and accountability for everyone in the industry. These reforms are critical to the future of the personalised transport industry.

The challenge

The reforms will update Queensland’s personalised transport industry laws, which were originally implemented in 1994 with a focus on enabling greater efficiency, effectiveness and passenger safety. Fast forward 20 years, significant social and technological changes have transformed the lives of Queenslanders, including how we do business and how we move around.

We need to adapt and that is why the Queensland Government is delivering the Framework.

Framework

The new Framework involves the removal of 80 pieces of regulation to drive innovation and improve customer service standards – now and into the future.

The Framework will:

  • strengthen safety standards
  • provide passengers with greater choice and flexibility
  • drive innovation and improve passenger service standards by reducing red tape
  • ensure accountability and clearly defined obligations.

Implementation

To ensure plenty of time for the industry to prepare, these reforms are being implemented in three stages. We are now in stage 2:

View Queensland's Personalised Transport Horizon - Stage Two Implementation

Managing change

Almost everyone in the personalised transport industry will be impacted by these reforms, including: drivers, booking entities, licence holders, booked hire operators, industry suppliers and passengers. In addition to the staged approach to support the industry, transition periods have been built into many of the reforms to allow extra time for individuals and businesses to adapt to the new changes.

View Fact Sheet - Queensland's Personalised Transport Framework